FAQs

A 55+ community is ‘age restricted’, meaning that at least one resident must be at least 55 years of age. An ‘Active Adult’ community refers to the wide range of amenities and activities provided to members. For more information, click here.

There are 2,847 properties and about 5,000 residents during the winter season. About 40% of residents travel or return to their home state during the summer.

No. The streets where single-family homes are located are owned and maintained  by the city of Mesa. The streets in the condo and townhome areas are owned and maintained by their sub association. There is one gate to the community on Signal Butte Road, which provides access to the Springs and Desert Trails condos. This is not intended as an entrance or exit for other residents.

There is a clubhouse that is owned and operated by the Golf Club which has the ‘Village Grille’. It is not a full-service restaurant but does serve food and drinks.

Sunland Springs Village has a 27 hole golf course, and it is open to the public. The course is not owned or managed by the HOA, but by a group of homeowners with their own Board of Directors and professional management company. For more information, click here.

There are Community Yard Sales two times per year (November and April). Residents needing to hold a sale on a different date should request permission from the HOA.

Generally, most amenities are open from 6:00 am to 10:00 pm. You can see the specific hours for each amenity on the Amenities tab -- grouped by type.

You can obtain a key fob in the HOA office during normal business hours. There is also the option of installing an app on your smart phone which functions in the same manner as the key fob. A $20 key fob deposit is required for each physical key fob and may be paid by credit or debit card only; cash is not accepted. Phone app access does not require a deposit.

Guests are permitted at most amenities, but there are specific guidelines depending on the amenity. Detailed information is here.

Yes. Guest key fobs are available for up to 30 days and require a $25 deposit. When the guest key fob is returned, $20 will be refunded to the credit or debit card used for payment.

Clubs and approved organizations can reserve community facilities by contacting the Lifestyle Director. Residents can also reserve meeting spaces for private functions for a nominal fee. See Club Policies and Forms for more information. Members can reserve individual Tennis or Pickleball courts from the respective club’s websites.

If there is a maintenance or other issue at an amenity, please report it to the HOA office. You can also use the Contact Form on this website to send the information to ‘Maintenance’, or scan one of the QR codes posted in common areas to submit a work order.

Children’s hours are 12:00 – 2:00 pm at the Springwood Pool, and 4:00 – 6:00 pm at the San Tan Pool. For more information see the pool rules.

During normal business hours, call the HOA office and they will send someone as quickly as possible. During weekends or other hours, you can call the 24hr Emergency Number 855-333-5149. If it is a serious problem, call 911.

Yes, any change that alters the appearance of your home or landscaping requires approval by the Architectural Review Committee. For more information, click here.

Yes, but there are specific requirements outlined in the Architectural Control Policy, and you must submit an Architectural Change Request form. Detailed information can be found here. 

The landscaping requirements are described in detail in the Architectural Control Policy. The most common landscape issue that homeowners deal with is weeds, and there are companies that can treat lawns to prevent these.

Sunland Springs Village uses the Dunn-Edwards paint color system. You can view the approved paint colors here.

Yes, with restrictions as described in the Architectural Control Policy. Also note that there is a ‘Flag Wavers’ program that posts American flags throughout the community and in the front yards of homes of subscribers to their program.

Yes, there are defined time frames that holiday decorations are allowed, which are described in the Architectural Control Policy. Christmas decorations can be displayed from November 1 to January 15.

Every unit within the community is assessed a master HOA fee, which is the responsibility of the property owner. These assessments pay for the upkeep of all common buildings and landscaping, operating expenses, and our property management company.  The Condos, Townhomes and Twin Homes have a secondary monthly HOA assessment, based upon location and covered expenses. For more information, click here.

We are fortunate to have reasonable fees. The fee itself is determined in the fourth quarter based upon upcoming year’s budget. The annual assessment is due by January 1. For more information, click here.

To date there have been no special assessments. A special assessment requires a vote and approval by a majority of the members.

Yes. Details are available from either the seller or the realtor.

This website (www.ssvhoa.com) is the community portal. The website is mobile-friendly, so an ‘app’ is not necessary. Information that is only intended for members of the association requires a login and password.

If you have a question on the website there is some help provided by clicking the Website Help menu item. For a specific question or problem, you can either email website@ssvhoa.com or by selecting Website Help on the Contact Form.

The HOA office regularly sends email announcements to members, but you must let them know that you want to receive these. Contact the HOA office if you have questions.

Yes, most community buildings have complimentary public Wi-Fi. Since this is an open Wi-Fi system you should exercise caution with any activity that requires a more secure connection.

The Village Voice is our monthly newspaper. It has lots of information about things happening in the community. It is available at the HOA Office, San Tan Building, Fitness Centers and several other locations. Copies of current and previous Village Voice editions are also posted on this website here.

Your official contact information is managed by the HOA office, and you can contact them if you need to make any changes. The member profile data on this website is separate and distinct from that information. You can edit your information for the website by clicking Your Profile at the top of the page. Changing information on the website does NOT change the official information for the Association.

Board meetings are held monthly except for February when the Annual Meeting occurs. Currently, the Board meetings are on the third Friday of the month. You can find Board meeting dates on the Calendar.

Owners are always eligible to attend Board meetings, except for an Executive Session called by the Board. An Executive Session is permitted for a limited set of situations. Board meetings are held in the Auditorium, or occasionally in the Superstition Room. Board meetings are also available to residents through Zoom, and that information is included in each meeting agenda.

Meeting minutes are posted on the website in the Documents section after they have been approved by the Board.

Each member of the Board has their email address listed on the Board page on this website. In addition, you can send one message to ALL Board members with an option on the Contact Form.

Management staff tour the community weekly to verify that all residences are following architectural standards. If issues are observed residents are notified in accordance with the established procedures, which are described in detail in the Fine and Penalty Policy.

There is information about the various standing committees located on this website here. You can complete a Committee Application Form at any time, but most committees request volunteers when they have openings.

All the common areas are maintained by the HOA, through services of a landscaping company. The Landscape Committee oversees the community landscaping, and you can report issues or concerns to them, or to Management.

Single-family homes are part of the Master HOA, and each homeowner is responsible for the maintenance of their property. Sub Associations are responsible for the maintenance in their respective community.

Recyclables (Blue can) are picked up on Monday and Trash (Black can) is picked up on Thursday. Please have the cans out on the street, not the sidewalk, by 6:00 am and remove by evening. Holidays do not affect this schedule.

If you are part of a sub-association, you should contact their office. If this is a maintenance issue at an amenity, you can call or email the HOA office, or you can use the Contact Form to send a message to the appropriate person. In some locations, QR codes are posted on the wall and can be scanned to submit a work order directly.

Residents are expected to park their cars in the garage. If there is insufficient space within the garage for the parking of all motor vehicles, a variance may be requested using this form. Sub-Associations (Condos, Townhomes) may have additional parking requirements.

A guest may park in the driveway for up to 2 weeks. Periods longer than 2 weeks require a parking variance.

Golf carts are permitted but must be registered as motor vehicles to operate on the streets within the community. All drivers of golf carts must be licensed drivers, and golf carts must be stored in the garage, or behind a gate and out of public view. View more information on golf carts here.

Recreational/RV vehicles, motor homes and similar vehicles owned or leased by resident may be parked in the community on a lot or on the street next to the lot for the purpose of loading or unloading only. The recreational vehicle may be parked in the community for not more than forty- eight (48) hours within any seven day period.

Yes. Dogs, cats, parakeets or similar household birds, not to exceed a total of two (2), may be kept as pets.

Yes, other than when they are in the open areas in the Dog Park.

Yes, there is a community dog park. It is divided into two sections, one for large and one for small dogs. For a copy of the Dog Park rules, click here.

Each pet owner is responsible for retrieval and disposal of pet waste. It should be placed in small plastic bags before disposal.

Yes. There are several homes in the community that are always rented. Some are owned by the developer, Farnsworth, and some are owned by residents.

Yes, the minimum lease term is one month. Short-term rentals (e.g., AirBnB) are strictly prohibited.

Yes, renters must meet the same 55+ requirements as owners.

If you are renting your home, you should complete a Rental Form. Please be aware that a renter has access to the community amenities during the term of the rental, but you do not.

The community does not employ private security patrols. Streets are patrolled by the City of Mesa Police Department. Crime within the community is rare, but residents are encouraged to keep garage doors closed when not in use and to exercise typical caution when answering the door.

Call 911 if it is occurring now. To report other suspicious activity, you can call the non-emergency number 480-644-2211. You can also report suspicious activity to the HOA office.

Since the community does have open desert space nearby, there are occasional visits by native wildlife. Coyotes are the most common, but you will occasionally see bobcats and javalina. These rarely represent a danger to people, but you should exercise caution with small pets. It is against HOA policy and state law to feed wildlife.

Here is a list of recommendations:

 

• Plumbing—Turn off water supply to toilets, washing machine, and icemaker. Shut off circuit breaker to hot water heater. Make sure water supply to irrigation system is left on. Most Farnsworth homes were plumbed to keep the irrigation system when the house water is shut off.
• Flowerpots & planters—If the plants will die while you are gone, please remove them before you go.
• Air Conditioner—Leave the system on and increase the temperature to 85°.
• Internet & TV—Call your provider to place service on vacation rate.
• Trash cans, vehicles, BBQ, patio furniture—Remove from sight.
• Electrical appliances—Unplug or otherwise protect against surges, outages, lightning, etc. 
• Caretakers—Arrange with a friend, family member, or professional individual to care for your house in your absence. 

There are no association-sponsored services, but many year-round residents are happy to provide this service for a small fee. These can be found using the local social media. And make sure your neighbors have your contact information.

The Board and Management Company are very familiar with Arizona’s monsoon season and other weather issues. As a resident, you should pay attention to weather alerts that are issued by the National Weather Service and local media. If you become aware of storm damage to community property, please notify the HOA office.

You should make sure the HOA office has emergency contact information for each resident in your home. It is also a good idea to give this information to a trusted neighbor and give a trusted neighbor a key to your home or access code for your garage door.